Customer Service Advisor

Job Description

Customer Service Advisor Smethwick £24,000 Permanent Permanent, full-time – 40 hours per week Monday-Friday This role involves providing first-class customer service to a broad portfolio of customers across a wide range of market sectors. Main Duties and Responsibilities: Receive and process requests from customers and colleagues via all incoming communication streams Proactively and reactively escalate service work to meet service level agreements Qualify customer requirements and reduce customer downtime through scripted questioning Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements Work alongside other members of the Service Division to drive productivity in the field Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements Purchase order requirements Renewal payment calls to customers Prioritise the entire workload to make maximum use of resources whilst ensuring the company’s commitment to service level agreements. Person Specification Strong focus on quality customer service with a natural desire to meet and exceed customer expectations Enthusiasm to learn, continually improve, and use knowledge to help others Ability to work to tight deadlines Effective self-management and focus Excellent communication skills, both written and verbal, with internal and external customers Eager and willing team player with a positive attitude who also feels able to work independently To apply please follow the link or call Georgia on (phone number removed) | (phone number removed) for more information. Adecco UK are an equal opportunities employer and an Employment Agency Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.