Customer Service Assistant

  • Customer Services
  • Permanent
  • 2 weeks ago
  • West Midlands (County)
  • Salary £10.42/hour /
  • Shift -
  • Job Qualifications -
  • Number of vacancies 1 opening
  • Job experience -
  • Job level -

Job Description

Customer Service Assistant Our well-established client based in the Walsall area are currently recruiting for a Customer Service Assistant to join their team on a full time, permanent basis to provide support for the Customer Service department. The successful candidate must be able to work within a fast-paced environment, problem solving and advising customers via telephone, email, and live chat. You will need to have excellent communication skills, both written and verbal. You must be willing to learn so you can have a good understanding of all products. You will also need to be able to keep up to date with any product changes to ensure you can assist customers with any queries they may have. Key Duties of the Customer Service Assistant role: * Handling customer enquires via telephone and email. * Confirming and processing returns. * Resolving complaints. * Liaising with internal departments such as the warehouse department. * General admin duties when required. Skills Required: * Good grammar. * Polite on the phone. * Good attendance. * Friendly and gets on well with others in the team. This is a full-time role working 8am – 4:30 pm Monday – Friday. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.

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