Gas Planner (hybrid)

Job Description

Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training. You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector. Main Responsibilities: * Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction. * Help plan and deliver literature and information to residents to encourage uptake. * Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out. * Working on the project specific CRM system. * Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively. * Working with project management team and installation team to keep tenants fully informed. * Liaise and support tenants throughout surveys and installs. * Identify any special needs or circumstances of individual residents and support where necessary * Liaise with both the project management team and residents to book surveys and installations. * Maintain accurate records in line with company procedures ensuring compliance with GDPR. * Attend resident and communication events, open days, meetings and conferences. * Meet with subcontracted and direct labour teams. * Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team. * Involved in the efficient management of H&S and Quality Assurance Systems. * Manage & prioritise projects according to tight timelines and ensure deadlines are achieved. Essential Skills: * Previous experience of providing high level customer service to members of the public. * At least 1 year customer service experience. * Ability to interact sensitively with others. * Using computers and computer systems to enter data, or process information. * Effective complaints handling skills. * Pro-active, self-motivated and knows when to seek guidance. * Ability to work alone and as part of a team to achieve common objectives * A full driving licence and transport is essential. * clean DBS