Resident Liaison Officer – FRA – Brent

Job Description

Position: Resident Liaison Officer Location Brent Salary: £30,000k – £32,000 + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Brent, North West London and report to the Site Manager. Project: The project consists of FRA works and Void properties (full refurbs) on both street properties and blocks. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a full driving licence